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CRM Customer Support Analyst - Contract

Saggart, Ireland, Ireland
Jun 25, 2020


Job Description


Customer Support Analyst - Contract


Role Description

  • Provide superior user support for Siebel CRM application, including Pricing, Opportunity Management and Quoting.
  • Provide user access, system administrative tasks, application functionality and data clean-up initiatives.
  • Participate in cross functional initiatives to improve and develop current work practices.
  • Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application. 
  • Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
  • Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.
  • Create and maintain user documentation current with changes.

Education Requirements & Experience

  • Minimum 2 years’ experience supporting CRM applications such as Oracle Siebel, Microsoft CRM Dynamics, SAP or Salesforce.
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work effectively and collaboratively with internal and external stakeholder groups 
  • Ability to work independently or as part of a team in a fast-paced multi-project environment globally
  •  Ability to effectively manage multiple assignments and priorities.
  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally.

Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. Xilinx's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).

Within our Sales Infrastructure Team we are currently looking for a talented, self-motivated, enthusiastic, flexible and forward-thinking contractor to join our team to help lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. Come do your best work and live your best life as part of the ONEXILINX team!


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