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Staff customer quality engineer

155814
Singapore, Singapore, Singapore
Nov 21, 2018

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Job Description

Description

Job Responsibilities
  • Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty  in Xilinx products and processes
     
  • Manage and improve customer quality scorecards and expectation.  On site customer visits to facilitate quality issue resolving and build up relationships with customers
     
  • Be the focal point of contact in technical  liaison between the customer and Xilinx engineering communities;  To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem
     
  • Management of  customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
     
  • Approve quality RMA customer complaint resolution; drive RMA investigation, analysis, corrective action, preventive action, and implementation
     
  • Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
     
  • PCN, PDN customer communication.

Job Requirements
  • Degree in electrical engineering with at least 10 years relevant working experience in semiconductor industry (such as wafer fab, test/assembly, IC design house) or PCB board industry (SMT, board customer support)
  • More than 10 years’ experience in customer support in IC industry; familiar with IC failure modes and IC application to electronics systems; experience in FPGA quality and application support is a plus
  • Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
  • Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever required
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