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Customer Operations Account Manager

155996
San Jose, CA, United States
Oct 23, 2018

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Job Description

Description

Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. Xilinx's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).

Our global team is growing and we are looking for bold, collaborative and creative people to help us lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. Come do your best work and live your best life as part of the ONEXILINX team!

 

As an individual contributor, the Customer Operations Account Manager will be responsible for demand management in the Customer Operations organization within Xilinx Operations.
 
The key responsibilities include managing supply assurance, building strong customer/distributor relationships, project management to drive process improvements and system solutions which have significant business impact, and promoting the supply chain as an advantage for Xilinx. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, working with the factory teams, and identifying action to drive improved delivery performance.
 
The emphasis of this customer-facing role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, quickly prioritize key initiatives, and operate independently.

 

 

 

Must also have the ability to engage, influence, and arbitrate between multiple internal & external stakeholders.

 

 

 

Other Responsibilities

 

 

  • Closely works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
  • Serves as the focal point for customers’/distributors’ supply/demand and operational questions or concerns
  • Acts as the voice of the customer/distributor to internal Operations stakeholders
  • Analyzes customer/distributor forecast and demand data to ensure customer supply continuity
  • Project manages the implementation of supply chain initiatives
  • Takes ownership of Xilinx customer/distributor scorecard fulfillment performance and drives improvement in the areas of supply, service, and delivery

 

 

 

Qualifications:

  • 5+ years’ experience preferred in Supply Chain or Operations. Specifically, distributors of computer and technology products such as Ingram or TechData
  • Bachelor’s degree in Business or related discipline, Supply Chain/Operations/ emphasis preferred.
  • Experience with value added resellers (VARs), integrated software vendors (ISVs) or value added distributors (VADs)
  • Strong communication, analytical and presentation skills
  • Proficiency with MS Office suite: Excel/PowerPoint/Visio and familiarity with database reporting tools (SQL, OBIEE, etc.)
  • Project management experience
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