UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

Sr. Director Customer Operations

155805
Singapore, Singapore, Singapore
Aug 27, 2018

Share:

Job Description

Description

Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable SoCs and the ACAP (Adaptive Compute Acceleration Platform), designed to deliver the most dynamic processor technology in the industry and enable the adaptable, intelligent and connected world of the future in a multitude of markets including Data Center (Compute, Storage and Networking); Wireless/5G and Wired Communications; Automotive/ADAS; Emulation & Prototyping; Aerospace & Defense; Industrial Scientific & Medical, and others. Xilinx's core strengths simultaneously address major industry trends including the explosion of data, heterogeneous computing after Moore's Law, and the dawn of artificial intelligence (AI).

Our global team is growing and we are looking for bold, collaborative and creative people to help us lead the industry transformation to build an adaptable intelligent world. We believe that by embracing diverse ideas, striving for excellence in all that we do, and working together as a unified team, we can accomplish anything. Come do your best work and live your best life as part of the ONEXILINX team!

 

The Sr. Director of APAC/Japan Customer Operations is a pivotal role with responsibility for customer demand/supply management, channel performance, fulfillment experience, and customer satisfaction in the APAC/Japan Region. This person will also play a critical role within Global Customer Operations leadership team, serving as a key influential leader to further build, develop, and lead sustainable and scalable global processes for Xilinx. 

 

Responsibilities

 

§  Provide leadership to support the development, maintenance and continuous improvement of all customer fulfillment areas, including customer forecast, program management, global order and transaction management, channel management and key customer management.

§  Create a consistent and valued customer experience.

§  Effective attainment of key metrics (KPIs).

§  Maintain and expand highly effective working relationships with customers, distributor channel and internal stakeholders.

§  Work cross-functionally to share best practices and modify processes and policies to improve overall customer experience.

§  Mentor, coach and develop team members to increase their effectiveness as well as employee engagement by creating a continuous learning and collaborative environment.

§  Establishes policies and procedures that produce high quality customer experience.

§  Continuously research and remain knowledgeable on industry trends and competition.

 


 

Qualifications

§  15+ years of successful experience leading growing and complex operational/customer support organizations under matrix organization structure.

§  Demonstrated operational management experience, with track record of developing and improving organizational performance, successful project execution and delivery.

§  Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results.

§  Exceptional interpersonal skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers.

§  Strong business acumen, written and verbal communication skills.

§  Track record of building a high-performance team; attracting, developing and retaining talent.

§  Demonstrated success in working with customers to resolve complex issues and develop solid business relationships.

§  Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.).

§  BS in Business, Supply Chain/Operations, or Engineering, with MBA desirable.

§  Ability to travel globally approximately 30%.

 

Share:
Refer to the Talent Network

Similar Jobs

Senior Product Engineer

Singapore, Singapore, Singapore

Intern - ATE Characterization

Singapore, Singapore, Singapore

Sr. Systems Administrator - Linux

Singapore, Singapore, Singapore

Senior Product Characterization Engineer

Singapore, Singapore, Singapore

Sr. Director Customer Operations

Singapore, Singapore, Singapore

Inventory Control Specialist

Singapore, Singapore, Singapore

Senior Packaging Engineer

Singapore, Singapore, Singapore

Order Fulfilment Specialist

Singapore, Singapore, Singapore

Software Development Intern

Singapore, Singapore, Singapore

IC Designer Engineer (Contract)

Singapore, Singapore, Singapore

Senior Product Characterization Engineer

Singapore, Singapore, Singapore

NPI Product Engineer (BACKEND PRODUCT DEVELOPMENT)

Singapore, Singapore, Singapore

NPI Senior Product Engineer – Tool/Analytic

Singapore, Singapore, Singapore

Product Quality Engineer – System Level Testing

Singapore, Singapore, Singapore

Product Characterization Engineer II

Singapore, Singapore, Singapore

Senior Product Characterization Engineer (SoC)

Singapore, Singapore, Singapore

Senior Product Characterization Engineer

Singapore, Singapore, Singapore

Test Capacity Planner Intern

Singapore, Singapore, Singapore

Product Verification Engineer

Singapore, Singapore, Singapore

Design Engineer

Singapore, Singapore, Singapore

STAFF PRODUCT QUALITY ENGINEER

Singapore, Singapore, Singapore

Senior Design Engineer

Singapore, Singapore, Singapore

Senior Revenue Accountant

Singapore, Singapore, Singapore